Please read the following booking policies before making an appointment with Rooted By Tee.

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LOCATION & AVAILABILITY

Private studio in West Croydon, South London.

Studio appointments are available on Thursdays, Fridays and alternate Saturdays.

The full studio address and arrival instructions will be provided once your booking is confirmed.

Mobile appointments are available for talent and selected private clients upon enquiry.

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DEPOSITS & PAYMENTS

A £20 non-refundable deposit is required to secure an appointment.

Starter loc appointments require a 20% non-refundable deposit of the total service cost.

All deposits are deducted from the final service balance, which is payable on the day of your appointment.

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RESCHEDULING & CANCELLATIONS

A minimum of 48 hours notice is required to cancel or reschedule an appointment.

Up to two reschedules are permitted within the same month, subject to availability.

Appointments cancelled or rescheduled with less than 48 hours notice will require a new deposit.

No shows and same day cancellations may incur a charge of up to the remaining service balance, reflecting the loss incurred from the missed appointment.

Please provide as much notice as possible if you are unable to attend your appointment.

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APPOINTMENT PREPARATION

Please arrive with clean, blow dried hair for braiding appointments and clean hair for loc appointments.

Hair should be free from heavy oils, waxes and excessive product build up.

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LATE POLICY

A 10 minute grace period may be given where possible.

The following late fees apply:

• 10–15 minutes late: £10

• 15–20 minutes late: £20

• More than 20 minutes late: Appointment may be cancelled.

Late arrivals may result in your chosen style being adjusted to accommodate the remaining appointment time.

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MOBILE APPOINTMENTS

Mobile hairstyling services are available for talent and selected private clients.

Service costs and any additional travel fees are quoted individually based on the location, service requirements and time required.

Deposits, cancellation terms and other booking arrangements will be confirmed before the appointment.

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AGREEMENT

By booking an appointment, you acknowledge that you have read and agreed to these booking policies.

Thank you for choosing Rooted By Tee.